welcome to derps'n'burps

FAQs

[ GENERAL QUESTIONS ]

- Where can I check the status of my order? 
You will get notified via email as soon as your order is on its way. We cannot provide you with a tracking number for you order.

- Do you ship worldwide?
Yes, we do! Delivery times and shipping costs will vary, and we cannot be held accountable if packages take longer than expected. 

- Where will my order be shipped?
Our products are shipped from Austria.


[ BILLING & ORDER QUESTIONS ]

- What payment methods do you accept?
We currently accept Paypal only.

- Is it possible to place orders through phone or email?
We cannot take orders over phone or via email.

- Returns/Exchanges/Problems
If you have any concerns vis-à-vis your order, please use the contact form to get in touch.


[ TECHNICAL QUESTIONS ]

- I'm having difficulties adding items to my cart, what can I do?
Please be sure that the item you are trying to add is in stock in your selected size. If the item is in stock and you cannot add it, please try to clear your cache and cookies, and refresh the product page. If this doesn't work, please contact us for help.


If your question wasn't answered, please Contact Us for more information.